Terms and Conditions

Table of contents

Scope
Conclusion of contract
Right of withdrawal
Prices and payment terms
Customer cooperation and behavior
Disclaimer
Delivery and shipping conditions
Retention of title
Liability for defects (warranty)
Applicable law
Alternative dispute resolution

1. Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of CNS SKIN (Ceren Nur Sevinmez) (hereinafter "Seller") apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller regarding the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby excluded, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to submit a binding offer by the Customer.

2.2 The customer can submit an offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days,

by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
by requesting payment from the customer after placing his order.

If several of the aforementioned alternatives exist, the contract is concluded at the time one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the dispatch of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.

2.4 When submitting an offer via the Seller's online order form, the contract text will be saved by the Seller after the contract has been concluded and sent to the Customer in text form (e.g., by email, fax, or letter) after the order has been sent. The Seller will not make the contract text available beyond this time.

2.5 Before submitting a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the browser's zoom function, which enlarges the display on the screen. During the electronic ordering process, the Customer can correct their entries using the usual keyboard and mouse functions until they click the button that completes the order process.

2.6 Only the German language is available for the conclusion of the contract.

2.7 Order processing and contact are generally carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct, so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

2.8 By agreeing to an appointment for the performance of a service offered by CNS SKIN, our General Terms and Conditions automatically come into effect. These terms and conditions are accepted and valid upon placing the order.

3. Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the seller’s cancellation policy.

4. Prices and payment terms

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices including statutory sales tax. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 The payment option(s) will be communicated to the customer in the seller’s online shop.

4.3 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.4 When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

4.5 As part of the PayPal Plus payment service, we offer you various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal, and confirm the payment instruction to PayPal.

If you have chosen PayPal as your payment method, you must be registered with PayPal to pay the invoice amount, or you must first register and authenticate yourself with your login details. PayPal will process the payment transaction automatically immediately after confirming the payment order. Further information will be provided during the ordering process.

If you have chosen to pay by credit card, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be processed by your credit card company immediately after confirmation of the payment order and your identification as the legitimate cardholder, and your card will be charged upon request from PayPal. Further information will be provided during the ordering process.

If you choose direct debit as your payment method If you have chosen to pay, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal will instruct its bank to initiate the payment transaction. The payment transaction will be processed, and your account will be debited. You will receive further information during the ordering process.

4.6 The offer and price lists posted or displayed in the business premises, as well as the price tags on the products, apply. All prices are final prices. Services rendered are due immediately and must be paid directly at our premises, unless otherwise agreed. CNS SKIN may request a deposit for services with a service amount of €50.00 or more. In these cases, the deposit is €35.00; for treatments with a treatment amount of over €100.00, the deposit is €50.00.

For microblading or permanent makeup, the deposit will only be charged if the client has completed the entire treatment. If the client cancels after the initial drawing, the deposit will be retained.

4.7 If a training date is secured, the training place is secured within the deadline specified in the training contract against a deposit. Cancellation of a training course free of charge is only possible if the contractual partner/customer/training participant can provide a replacement for the day. If the cancellation/postponement occurs without providing a replacement, the full training fee will be charged.

5. Customer cooperation and behavior

5.1 The customer is obliged to inform the doctor, without being asked, before treatment of any relevant illnesses known to him, in particular skin diseases or intolerances, allergies (including to synthetic fibres and fragrances), etc., as well as any existing pregnancy and other circumstances known to him that could lead to harm.

Upon request from CNS SKIN, the customer must provide truthful and comprehensive information about any illnesses and other circumstances within the meaning of paragraph 1 and any existing pregnancy.

The customer must observe the care and risk information and notes on aftercare provided by CNS SKIN, in particular by using only approved care products or cosmetics and by avoiding excessive exposure to sunlight or other improper treatment.

The customer agrees to behave appropriately during their visit to CNS SKIN. Should the customer continue to behave inappropriately even after a warning, CNS SKIN reserves the right to expel the customer from the studio and, if necessary, issue a ban from the premises.

6. Dates

6.1 Agreed dates are binding.

6.2 Waiting times for appointments may be up to 15 minutes. Delays of more than 15 minutes will result in a full charge for the treatment.

6.3 If the customer cannot or does not want to attend a booked appointment for whatever reason, the following shall be deemed agreed:

6.4 Appointments can be cancelled without additional costs up to a maximum of 2 working days (48 hours) before the agreed treatment date.

6.6 In the event of cancellation within 24 hours of the agreed treatment appointment, the obligation to pay 100% of the price of that treatment remains.

6.7 In the event of cancellation of appointments lasting one or more days (e.g., seminars, training courses, or continuing education), the cancellation period agreed upon in the training contract applies. If the customer does not cancel in a timely manner, the obligation to pay 100% of the price of that appointment remains.

6.8 In case of no-show without prior cancellation, 100% of the previously agreed treatment or training fee (scope) will be charged. If no treatment or training type has been discussed or agreed upon, a fee of €50 will be charged.

6.9 If an agreed appointment cannot be kept due to illness or accident, this must be documented by a medical certificate or police report. In this case, the client will, of course, not be charged any treatment costs!

6.10 In the event of a client being late for their scheduled appointment, they should notify CNS SKIN. CNS SKIN reserves the right to reassign the appointment after a 15-minute wait or to charge the client for the full treatment time if the treatment must be completed on time due to a subsequent appointment.

6.11 CNS SKIN is not responsible for the loss or destruction of personal belongings brought into the business premises. In general, appointment cancellations should only be made by telephone (including answering machines) or in person!

7. Disclaimer

7.1 CNS SKIN, its employees, and management cannot accept liability if the customer suffers damage as a result of the service based on information provided by the customer that proves to be insufficient or incorrect. This applies in particular, but not exclusively, to physical conditions, medical or medication requirements, or activities outside of CNS SKIN's premises.

8. Delivery and shipping conditions

8.1 Goods will be delivered to the delivery address provided by the customer, unless otherwise agreed. The delivery address provided during the seller's order processing is decisive for the transaction. Exception: If PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment is decisive.

8.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This shall not apply if the customer is not responsible for the circumstances leading to the impossibility of delivery or if the customer was temporarily prevented from accepting the offered service, unless the seller had given them reasonable advance notice of the service. Furthermore, this shall not apply to the costs of delivery if the customer effectively exercises their right of withdrawal. If the customer effectively exercises their right of withdrawal, the provisions in the seller's cancellation policy shall apply to the return shipping costs.

8.3 Self-collection is not possible for logistical reasons.

9. Retention of title

If the seller makes advance payments, he retains ownership of the delivered goods until the purchase price owed has been paid in full.

10. Liability for defects (warranty)

10.1 If the purchased item is defective, the statutory liability for defects shall apply.

10.2 The customer is requested to report any goods delivered with obvious transport damage to the delivery agent and to notify the seller of this. Failure by the customer to do so will have no effect on their statutory or contractual claims for defects.

11. Applicable law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

12. Alternative dispute resolution

12.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

12.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.